Q. How do I get all the details about the trek, like charges, meeting time, pickup time and location, inclusion, exclusion, things to carry, etc? Can someone read it out for me on phone?
Ans. All the details are mentioned on this page itself, once you scroll up you will all info on your screen. Sorry we do not verbally provide details on phone as it usually creates lot of misunderstanding and miscommunication. Also, its extremely important to read and understand all the details before you book the event so that you have absolute clarity. If something mentioned on this page is confusing , you can get clarity on chat by clicking on chat with us button on top. To discuss things that are not mentioned on this website we can arrange a callback from one of our trek leaders.
Q: I have booked/paid for the event, is my booking confirmed for the event?
Ans. No !, your booking can become invalid if you do not submit the "Most Important Details" required for emergency situations. For any Trek/Adventure event the organizers need to have your details at least 24 hours prior to the event. We do not allow anyone to the campsite until we have complete and authentic details of the person. This info is crucial in case of an emergency and is a mandatory KYC parameter. The link for the "personal details form" will be sent on WhatsApp immediately after you complete the booking instructions mentioned on the website. Submitting incomplete/incorrect/fake details in the form will make your booking invalid and no refund will be provided in such case.
Q. Why is submitting emergency contact details and KYC information mandatory?
Ans. Its a standard protocol and also a guideline by Govt of India. We are accountable for every "Human-Body" present at our campsite or trek is our responsibility and in case of any unfortunate event we will be asked by authorities to provide all relevant information about you. In order to comply with the authorities we have to take authentic information from you. Fake/Incomplete information or non-submission of the details will make your ticket (paid amount) invalid and no refund will be provided in such case. You will not be allowed to participate in the event.
Q. If I have opted for "with transport", which vehicle will be provided?
Ans. Transport from Mumbai is generally provided by bus. The bus capacity varies with reference to participant count. 17 seater, 26 Seater, 32 seater etc .. , if the participant count is low we may opt for Qualis/Sumo/ Tavera for transport
Q. Does the cancellation policy/rescheduling policy apply to me if I book on event day or last day?
Ans: Yes, the policy is applicable irrespective of the booking date. The cancellation / reschedule policy is applicable to everyone with immediate effect from the date and time of booking. The refunds/rescheduling requests will be processed based on the date and time of cancellation/reschedule request saent to us and the date and time of booking the event are irrelevant.
Q. What is the basis of cancellation/reschedule policy in case of medical or personal emergency of participant or organizing team?
Ans: The cancellation policy is based on fairness towards the participant and the organizing team. In case of medical/personal emergency, the loss arising out of cancellation/reschedule will be borne by the respective person. i.e. if the organizing team faces an emergency situation and the event gets canceled, the participant will not have to suffer financial loss. Similarly, if the participant faces an emergency situation, the organizing team will not have to suffer financial loss. The cancellation policy is designed with a completely unbiased approach towards the participant and organizing team and is aimed at fairness towards both.
Q. What if there is an issue with transport, i.e. the bus breaks down, AC is not working, tyre gets punctured? will we get a refund?
Ans. Mischief Treks as a team conducts treks only. All the support functions like transport, food etc are sourced from various other vendors to help the participants have it streamlined. Equipment failure can happen any time with any piece of machinery and we can try to get a replacement/repair from the vendor. This may consume time and the trek leader may decide to continue the trek as deemed fit to get the event completed. We as well as the participants have to bare with it. There are no refunds possible in such case. The Trek leader's decision to terminate the trek or continue the trek with available resources will be final and binding.
Q. We are coming by our own vehicle for the event, where should we reach for the event?
Ans. You need to reach the Meeting point at scheduled meeting time. This is where we will be meeting, from here you can follow our vehicles. You will be given exact coordinates after you finish booking formalities. We will be creating a WhatsApp group for coordination, you will be provided all relevant details in the group. Please do not be late, we cannot keep other participants waiting. If you are not able to reach on time you will be considered a Drop-Out and no refund will be provided in such case.
Q. How many people will be coming for the trek?
Ans. Depends on the number of people booking the event. Generally, the batch size is approximately 20-25 participants. It is a Public place and we have no access to data on other organizers' bookings hence we cannot comment on the exact number of people planning to visit this place on a given date.
Q. Can kids participate in this event?
Ans. Age does not matter, Fitness and adaptation is extremely Important. Once we had a 4 year old girl who completed entire trek easily, and sometimes even 22-25 year old people cant complete 10% of the event . If you are planning to trek with a kid , I recommend you to go through this Check this Blog: https://www.mischieftreks.in/Blog/kids-trek-Maharashatra
Q. Is this Trek safe for solo participants?
Ans. Yes Trek is safe and comfortable. Mostly 40% of the participants come solo and blend in with the trek leaders and the rest of the group.
Q. Is this Trek safe for girls?
Ans. Mischief Treks has a track record of making our trekking and camping events extremely safe for girls. Normally 60 – 75 % of our participants are females. Apart from standard risks of any adventure activity, Mischief Treks events are safe for girls, women, kids and especially Men.
Q. How long is the Trek?
Ans. Normally it takes two hours to ascend and two hours to descend.
Q. Can we pay in cash or installment?
Ans. Sorry we do not accept cash payments. For installment scheme you will have to pay one-time processing fee of Rs.500 per person.
Q. What is the last date of booking the Trek?
Ans. Bookings close once tickets are sold out. Ideally you need to book atleast 2-3 days in advance.
Q. How should I book the event?
Ans. All you have to do is press the book now button on this page and follow the instructions.
Q. How do we get in touch after reaching meeting point?
Ans. We will be creating a whatsapp group for coordination where you will be provided all the necessary information regarding contact person, exact point to meet etc..
Q. Will we be returning at exact time mentioned in the itinerary?
Ans. The Itinerary is for reference purpose only, it is based on average time taken during our previous events. Actual timeline for a particular date depends on Weather conditions, Traffic Conditions, Participants speed and endurance.
