Cancellation Policy for One Day Treks, Night Cycling, and Camping.
- 90% will be refunded if canceled 15 days (360+ hrs) in advance.
- 75% will be refunded if canceled 10 days (240+ hrs) in advance.
- 50% will be refunded if canceled 05 days (120+ hrs) in advance.
- 0% refund if canceled in less than 05 days (120 hours) of the event date and time.
- 0% refund if the participant drops out, or does not reach the meeting point on the scheduled date and time.
If the event itself gets canceled, you will be given the option to switch to any other event or any other date, Or you can opt for 100% refund. If you need to cancel your current booking and/or reschedule your booking to any other date, it can be done free of cost if the rescheduling request is sent 120 hours prior to the event. From 0hrs - 120 hours prior to event date and time, free rescheduling is not permitted. It will be counted as cancellation done in less than 120hours of the event date and time. It's a humble request, please do not give medical reasons, crib, argue or try to blackmail us if you drop out or cancel/reschedule the trek in the last 5days. The basis of the cancelation policy is to protect the participant and the organizers from undue financial losses arising out of unforeseen situations. If the event gets canceled due to the medical/personal emergency of the organising team member, the participants will not have to suffer financial loss. Similarly, if there is a medical/personal emergency at the participant's end, the organizing team will not have to suffer financial loss.
Cancellation Policy for Tours
- 90% will be refunded if cancelled 30 days (720+ hrs) in advance.
- 75% will be refunded if cancelled 20 days (480+ hrs) in advance.
- 50% will be refunded if cancelled 10 days (240+ hrs) in advance.
- 0% refund if cancelled in less than 10 days (240 hours) of the event date and time.
- 0% refund if the participant drops out, misses bus pickup, does not reach the meeting point on scheduled date and time.
If the event itself gets cancelled, you will be given the option to switch to any other event or any other date, Or you can opt for 100% refund.
The 100% refund is applicable after deduction of third-party cancellation charges i.e. train and stay. The cancellation charges of train tickets and stay need to be paid by the participant. For this event the stay cancellation charges are 500/- and train cancellation charges will be as applicable as per Indian Railways rules.
If you need to reschedule your booking to any other date, it can be done free of cost if the rescheduling request is sent 720 hours prior to the event date and time. From 00 hrs - 720 hours prior to the event date and time, free rescheduling is not permitted. It will be counted as cancellation done in less than 720hours of event date and time. It's a humble request, please do not give medical reasons, crib, argue or try to threaten/blackmail us if you drop out or cancel/reschedule the trek in the last 10 days. This mutually agreed cancellation policy is applicable to you and us as well. The Date and time of cancellation request sent to us will be considered for calculation of the applicable slab given above. The date and time of booking the event are not relevant for calculating the number of days and hours remaining between the event date and cancellation request.
Frequently Asked Questions Related to Cancellation and Refund Policy - FAQ'S
Q. Does the cancellation policy/rescheduling policy apply to me if I book on event day or the last day?
Ans: Yes, the policy is applicable irrespective of the booking date. The cancellation / reschedule policy is applicable to everyone with immediate effect from the date and time of booking. The refunds/rescheduling requests will be processed based on the date and time of cancellation/reschedule request sent to us. The date and time of booking the event is irrelevant for the calculation of number of days between event date and cancellation request date.
Q. What is the basis/logic of cancellation/reschedule policy in case of medical or personal emergency of participant or organizing team?
Ans: The cancellation policy is based on fairness towards the participant and the organizing team. In case of medical/personal emergency, the loss arising out of cancellation/reschedule will be borne by the respective person. i.e. if the organizing team member faces a medical emergency situation and the event gets cancelled, the participant will not have to suffer financial loss. Similarly, if the participant faces a medical emergency situation, the organizing team will not have to suffer financial loss. The cancellation policy is designed with a completely unbiased approach towards the participant and organizing team and is aimed at fairness towards both.
Q. Will it work, if I try to threaten to defame Mischief Treks team or blackmail the team with threats of social media, and attempt to get a full refund even if I am not eligible for a refund?
Ans: Using threats or defamation has always backfired for those who have attempted it till now. Our sports team does not have helpless chained slaves or corporate slaves, We believe in equality and logical unbiased reasoning. As the saying goes "Deal people in their own coins", we like to stand tall to our commitment and expect the same from participants aswell. Stepping back from mutually agreed trems explained on event page never worked well for anyone.